Terms of Service

It’s All Greek To Me is a trading name of Greek Restaurant Ltd (“we”, “us”), 101 Praed Street, London W2 1NT. Company number: 11456404. These terms apply to every order you place on our website for delivery or collection. By placing an order you accept them.

1. Placing an order

You must be 18 or over, or have a parent or guardian’s permission, and the details you give us (name, phone, email, delivery address) must be true and your own.
Your order is accepted when we confirm it. Prices include VAT and are shown at checkout.
We may refuse or cancel an order, for example if an item is unavailable, we can’t deliver to your address, or we can’t verify your payment (see section 3).

2. Payment

You can pay by debit or credit card at checkout. You must be the cardholder, or have the cardholder’s permission to use the card.
Your card is charged when you place the order. We don’t see or store your full card number.

3. Verifying your order

To protect customers and cardholders from misuse of cards, we may contact you before preparing or sending an order, usually by phone or text, to confirm your details or the card used. If we can’t reach you or can’t verify the payment within 30 minutes, we may cancel the order and refund the full amount to the original card. We will never cancel a verified order without a reason.

4. Delivery

We deliver to the address you give at checkout. Please check it is correct and include any entry instructions. We can’t redirect an order to another address once it has been sent.
Delivery times are estimates, not guarantees. Orders are handed to an independent courier who delivers to the address you entered. Please keep your phone on, as the courier may call you.
Someone must be available to receive the order. If we or the courier can’t reach you, the order may be left at the address, or cancelled and not refunded if it was prepared and could not be delivered because of incorrect details.

5. Collection

Collect from our restaurant at the time shown. You may be asked for the name and phone number on the order, and for ID if we have asked to verify the order.
Please collect within 30 minutes of the ready time, as food quality drops quickly.

6. Cancellations and refunds

Food is made to order and spoils quickly, so you do not have the usual 14-day right to cancel for fresh food and drink under the Consumer Contracts Regulations 2013.
You can cancel before we start preparing your order by calling 07796 810125 as soon as you place it. After that we can’t cancel.
If your order is wrong, missing items, late by a significant amount, or not as described, tell us within 24 hours with your order number and we will offer a replacement or refund.
Refunds go back to the original card and usually take 3 to 5 working days to show.

7. Allergies and dietary needs

Allergens are listed for every item on our website, itsallgreektome.london. Our food is prepared in a kitchen that handles gluten, dairy, nuts, sesame, eggs and other allergens, so we can’t guarantee any dish is free of them. If you have an allergy or intolerance, please check the website and call us on 07796 810125 before ordering.

8. Payment queries and chargebacks

If you have a problem with a charge, please contact us first on 07796 810125 so we can fix it quickly. We keep records of the order, the delivery and any contact we have with you, and may share them with our payment provider and the card issuer if a charge is disputed.

9. Personal data

We use your name, phone number, email and address to process and deliver your order and to contact you about it. We share them with our payment provider and delivery courier for that purpose. Our privacy policy gives more details.

10. Liability and changes

Nothing in these terms limits your legal rights as a consumer. We may update these terms from time to time; the version in force when you place your order applies to it.

Contact

It’s All Greek To Me, 101 Praed Street, London W2 1NT · 07796 810125 · [email protected]